Shipping policy

Shipping Policy – Nexa Athletics

At Nexa Athletics, we are committed to delivering your fitness essentials quickly, safely, and efficiently. Please review our shipping policy below for full details on how your orders are processed and delivered.

Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays). Once your order has been processed, you will receive a confirmation email with tracking information.

Shipping Timeframes
Delivery times may vary depending on your location:

  • Domestic Shipping: 3–7 business days

  • International Shipping: 7–15 business days

Please note that these are estimated delivery times and may be affected by factors beyond our control such as customs delays, carrier issues, or high order volumes.

Shipping Fees
Shipping costs are calculated at checkout based on your location and the shipping method selected. We may offer free shipping promotions from time to time.

Order Tracking
Once your order has been shipped, a tracking number will be provided via email so you can monitor your delivery in real-time.

Customs, Duties & Taxes
For international orders, additional customs fees, duties, or taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer.

Incorrect Address Disclaimer
Please ensure that your shipping details are correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses. If you notice an error, contact us immediately before your order is processed.

Lost or Delayed Shipments
If your order is delayed or appears lost in transit, please contact our support team. We will work with the shipping carrier to resolve the issue as quickly as possible.

Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the product and packaging so we can assist you with a replacement or resolution.

Contact Us
For any shipping-related inquiries, feel free to reach out to our support team.

Thank you for choosing Nexa Athletics. We appreciate your trust in us and are committed to supporting your fitness journey.